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Today, when we talk about customer service, we realize that it is the most important thing in many ways that affect a business or an organization. A pleased client raises your business, while a not so happy one can undermine your credibility in the wrong direction with a huge hit.

Looking today at the world we see a different side which works digitally. A wide variety of innovations have culminated in digital transformation producing concrete impacts, from engaging in interactive voice response (IVR) for the first time to introducing chatbots.

Many executives with customer experience strive to find the best balance between investing proactively in technology and purchasing solutions reactively. Spending too much money on technology that agents or clients are not ready for and may not use is a major concern. …

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This pandemic has surely changed the way of shopping, with more and more advancement in the digital world. Online shopping has grabbed a huge grip on sales which can directly enhance and optimize your e-commerce chatbot for improved customer service, interaction, and, hopefully, higher rates of conversion. The technology that meets the demands and needs of customers is also growing as online shopping continues to expand.

It should be no surprise that your customers want a tailored shopping experience, quick responses to questions and complaints, 24/7 customer service, and shopping tips if you own an eCommerce store. …

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Though from the 1980’s the digital era started and is ongoing but the year 2020 can be considered as a big year for digital revolution! 2020 is the year of digital products. Technology is evolving day by day. Expectedly by 2030, this tech evolution will have reshaped every product we use today. 2020 is the year fully into digital transformation, adaption, and e-commerce boom.

As we wave goodbye to 2020, a year like no other is shaped and moulded only in the favour of digitization totally from media to marketing, creativity to digital transformation. In the business world, our computers and phones are central to our workflows that review our online productivity can provide a remarkably clear picture of our productivity pitfalls and victories. It is said that it’s not all doom and gloom. In fact, many organizations are cautiously optimistic about the future. …

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Are you prepared to succeed in the Industrial Revolution? Are you digitally mature? How far into your Digital Transformation journey are you? Have you struggled to succeed? Do you know where to begin? Let’s read further and get some insight into the same.

What is Digital Industrial Transformation?

Digital Industrial Transformation is something that can transform the overall way an industry functions. As with the most fundamental shifts, this change is easier to execute in theory than in practice. Starting a Digital Industrial operation involves fundamental shifts across all aspects of the business. …

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When customers have a good experience with a company, they are more likely to repurchase from the company. They try to connect with the company’s new offerings and recommend it to others. While many companies try to improve their Customer Experience (CX) by making superficial changes, we have found that the only path to lasting returns and increased loyalty is to build a customer-centric culture.

Let’s talk about competencies. Competence is the ability to do something successfully or efficiently, or you can say an effective performance of a normal function. …

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Digital Transformation is expanding and companies pursuing it are enjoying the harmonious growth and benefits. With the outburst of internet advancements and technological development, everybody wants to ensure that their business has a digital presence that makes an impact, a positive one.

Yes, the audience has greater digital exposure than ever before which is why businesses want to reach out to their audience through the internet. The internet is indeed the best place to find a large number of people. People are very often browsing through different websites and platforms in their free time. So, businesses have started taking the required steps to stay ahead and promote their brand as much as they can on digital platforms. …

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Have you ever wondered what the difference is between Remote Usability Test and Usability Test? There is just one word more to Usability Test but it makes a huge difference. Many people get confused between the two. They think it’s the same, but it is not.

Let’s get a deeper understanding of this, but before that let’s talk about Usability Testing, it’s essential to first understand what we are referring to when we say usability.

When a new user first interacts with a product, he or she has a goal in mind — in fact, the only reason they are there is that they want to achieve something and the product they have chosen offers a way to achieve it. …

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Nowadays, Chatbots are trending in the marketing landscape like never before.

It’s crucial to take advantage of this massive opportunity for marketing activities and strategies. Opting for Chatbot services is a fast path to an exploding lead pipeline, heaps of revenue, and an unstoppable advantage over your competitors.

Plenty of big brands started developing their AI Chatbots and incorporated it into their business to balance support operations and lower their costs.

Here are a couple of facts that show how Chatbot usage evolved over the past few years and a few statistics worth knowing in 2020. Let’s dive into it!

1. Chatbot usage &…

The evolution of Machine Learning has attracted many innovators to incorporate technology in various fields of businesses. One of the major fields where the system has been used is the development of AI Chatbots.

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Chatbots do wonders!

Instead of having a 100+ man team on cellphones and computers handling a blizzard of calls and e-mails, a Chatbot allows you to engage with customers through message chats.

The integration of this system is in tandem with the growing need for companies to adopt any customer care techniques to ease their work. Recent research conducted by Think Relay on the data assembled by NerdyData discovered that companies having fewer than 250 employees using a Chatbot with that number of regular employees can account for almost 40% of all the businesses in the world. …

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Whenever we design a new product or service, it is always imperative to understand who and how will people use it. Without this understanding, there is almost zero chance of creating a product or service that people will love. ‘People ignore design that ignores people’ is a famous quote by Frank Chimero. And this quote perfectly summarizes the importance of a user-centric design. User-centric designs are about gaining a deeper understanding of who will be using the product or service.

Organizations that apply these practices in their design processes focus on the user and create products or services that are aligned with user expectations. The fundamental principle of a user-centric design is that if you gather data from users and incorporate your findings into product or service design, you are more likely to gauge user expectations and further enhance the overall experience. …

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