This pandemic has surely changed the way of shopping, with more and more advancement in the digital world. Online shopping has grabbed a huge grip on sales which can directly enhance and optimize your e-commerce chatbot for improved customer service, interaction, and, hopefully, higher rates of conversion. The technology that meets the demands and needs of customers is also growing as online shopping continues to expand.

It should be no surprise that your customers want a tailored shopping experience, quick responses to questions and complaints, 24/7 customer service, and shopping tips if you own an eCommerce store. …

Though from the 1980’s the digital era started and is ongoing but the year 2020 can be considered as a big year for digital revolution! 2020 is the year of digital products. Technology is evolving day by day. Expectedly by 2030, this tech evolution will have reshaped every product we use today. 2020 is the year fully into digital transformation, adaption, and e-commerce boom.

As we wave goodbye to 2020, a year like no other is shaped and moulded only in the favour of digitization totally from media to marketing, creativity to digital transformation. In the business world, our computers and phones are central to our workflows that review our online productivity can provide a remarkably clear picture of our productivity pitfalls and victories. It is said that it’s not all doom and gloom. In fact, many organizations are cautiously optimistic about the future. …

Are you prepared to succeed in the Industrial Revolution? Are you digitally mature? How far into your Digital Transformation journey are you? Have you struggled to succeed? Do you know where to begin? Let’s read further and get some insight into the same.

What is Digital Industrial Transformation?

Digital Industrial Transformation is something that can transform the overall way an industry functions. As with the most fundamental shifts, this change is easier to execute in theory than in practice. Starting a Digital Industrial operation involves fundamental shifts across all aspects of the business. …

When customers have a good experience with a company, they are more likely to repurchase from the company. They try to connect with the company’s new offerings and recommend it to others. While many companies try to improve their Customer Experience (CX) by making superficial changes, we have found that the only path to lasting returns and increased loyalty is to build a customer-centric culture.

Let’s talk about competencies. Competence is the ability to do something successfully or efficiently, or you can say an effective performance of a normal function. …

Digital Transformation is expanding and companies pursuing it are enjoying the harmonious growth and benefits. With the outburst of internet advancements and technological development, everybody wants to ensure that their business has a digital presence that makes an impact, a positive one.

Yes, the audience has greater digital exposure than ever before which is why businesses want to reach out to their audience through the internet. The internet is indeed the best place to find a large number of people. People are very often browsing through different websites and platforms in their free time. So, businesses have started taking the required steps to stay ahead and promote their brand as much as they can on digital platforms. …

Have you ever wondered what the difference is between Remote Usability Test and Usability Test? There is just one word more to Usability Test but it makes a huge difference. Many people get confused between the two. They think it’s the same, but it is not.

Let’s get a deeper understanding of this, but before that let’s talk about Usability Testing, it’s essential to first understand what we are referring to when we say usability.

When a new user first interacts with a product, he or she has a goal in mind — in fact, the only reason they are there is that they want to achieve something and the product they have chosen offers a way to achieve it. …

Nowadays, Chatbots are trending in the marketing landscape like never before.

It’s crucial to take advantage of this massive opportunity for marketing activities and strategies. Opting for Chatbot services is a fast path to an exploding lead pipeline, heaps of revenue, and an unstoppable advantage over your competitors.

Plenty of big brands started developing their AI Chatbots and incorporated it into their business to balance support operations and lower their costs.

Here are a couple of facts that show how Chatbot usage evolved over the past few years and a few statistics worth knowing in 2020. Let’s dive into it!

1. Chatbot usage &…

The evolution of Machine Learning has attracted many innovators to incorporate technology in various fields of businesses. One of the major fields where the system has been used is the development of AI Chatbots.

Chatbots do wonders!

Instead of having a 100+ man team on cellphones and computers handling a blizzard of calls and e-mails, a Chatbot allows you to engage with customers through message chats.

The integration of this system is in tandem with the growing need for companies to adopt any customer care techniques to ease their work. Recent research conducted by Think Relay on the data assembled by NerdyData discovered that companies having fewer than 250 employees using a Chatbot with that number of regular employees can account for almost 40% of all the businesses in the world. …