This pandemic has surely changed the way of shopping, with more and more advancement in the digital world. Online shopping has grabbed a huge grip on sales which can directly enhance and optimize your e-commerce chatbot for improved customer service, interaction, and, hopefully, higher rates of conversion. The technology that meets the demands and needs of customers is also growing as online shopping continues to expand.
It should be no surprise that your customers want a tailored shopping experience, quick responses to questions and complaints, 24/7 customer service, and shopping tips if you own an eCommerce store. But the truth is, for many organizations, keeping a live person on hand to do all of this, and more can be difficult.
So, what chatbots are all about?
Suppose you liked some product and immediately land on the website to know all about it. Not all websites are easy to track down. Getting confused and not able to get to the right product is still understandable. Therefore, welcome chatbots, they will guide you by understanding your requirements and provide you with the information you want.
A chatbot is a computer program that simulates a conversation with human users, in technical terms. They are not applications to be downloaded to live on a user’s computer, but rather live servers that allow their interactions fully seamless. They automate procedures, assist users in carrying out a mission (such as shopping), and can also “chat” with people who participate in a conversation interface.
But not every chatbot is easy and interactive and can get on your nerves rather than helping you out. Therefore, Techved builds AI Chatbot named ACE (Automated Chatbot Experience), which is a state-of-the-art technology that eCommerce companies need to use to help their customers buy, locate what they are looking for and assist customers when necessary.
Let’s have a look at how ACE stands out differently than every other chatbot must have:
Engaging UI to Grab your Attention
Always know that you like what you see!
So, your interface needs to be engaging and attentive. People will only communicate with you if they find the contact points. Make the bot’s UI interactive, exceptional, and fascinating. Have fun with your conversions by ensuring that your template is attractive, used popular color schemes, and add interesting texts in the initial automated messages.
Product recommendation? Hail yes!
Do you know more than 70% of clients expect brands to consider their needs?
Logging into a website and keeps on searching for something or other might sound boring. However, if you are an undecided customer, getting some recommendations for the product might help you. AI Chatbots can save customers time and nerves with personalized product suggestions. They outperform generic message marketing and lead to closing the customization gap between e-commerce companies.
Let chatbot have the access to your CRM
Not every user loves to feed all the information to the chatbot, they will highly impressed if just by login in their details are automatically fetched by the chatbot.
Eventually, chatbots are bots! It cannot provide any data-driven response unless you allow your chatbot to access the orders in your database. In addition to natural interactions, eCommerce queries are more data-driven interactions. All the scan, method, filter, and reply queries that drive the data must be fitted for your bot.
Integrate and make good use of your details in your CRM chatbot. The AI-bot scans your customer information, purchasing information, email ID, and provides a more detailed response to your queries by accessing your CRM.
Human touch is a must!
Make sure your chatbot is Sensible, not emotional!
The best chatbot for eCommerce is the one that combines human intelligence with artificial intelligence. There are ethical chatbots norms and guidelines. Give a name and a photo to them. Enable a person to track the conversations in real-time or periodically. If you don’t want to irritate your clients with ambiguous answers, a human touch is important.
Techved’s ACE (Automated Chatbot Experience) makes it easier for you to interact with your users and enhance your conversions. Despite what you think of people moaning about the lack of human contact in chatbots, people came forward and said that it doesn’t matter if they do the job.
People don’t like having to collect the telephone, wait for an email reply or go to a brick-and-mortar shop and customer service. No, instead they would rather find a chatbot to emulate human interaction and deliver immediate results for their shopping needs.
Automated Chatbots Experience is your friend indeed whenever you are in need!
Get to know more about ACE through our website https://www.techved.com/
Connect us today to know more!
